Shipping Policy

At Applerok Inc. (doing business as "Applerok"), we are committed to providing you with a seamless shopping experience, from the moment you place your order to the time it arrives at your doorstep. Our shipping policy is designed to clarify our shipping procedures and the measures we take to meet your expectations. Please read this shipping policy in conjunction with our Terms and Conditions to familiarize yourself with our general guidelines.

1. Order Processing

Orders are typically processed within 1-2 business days, excluding weekends and holidays. Once your order has been processed, you will receive a confirmation email with tracking information. Please note that processing times may vary during peak seasons and promotional events.

2. Shipping Methods

Applerok offers various shipping options to meet your needs, including standard, expedited, and express shipping. The available options and associated costs will be presented at checkout based on your delivery address.

3. Shipping Rates

Shipping rates are calculated based on the weight, dimensions, and destination of your order. We strive to offer competitive shipping rates and will present the most cost-effective options during the checkout process.

4. Shipping Destinations

Applerok currently ships to addresses within the continental United States and to the EU, Canada, Mexico and China. We do not ship to PO Boxes.

5. Shipping Insurance

To ensure peace of mind with your purchase, we require customers to purchase shipping insurance on all orders valued under $1000. This insurance will provide coverage for any shipping-related issues, including lost or damaged packages. In the event of a shipping issue, customers who have purchased insurance will be eligible for a refund of their shipping costs. For orders valued at $1000 or more, shipping insurance is included at no additional cost. Shipping insurance costs for orders under $1000 may vary depending your order total.

6. Delivery Times

Estimated delivery times will vary based on the shipping method selected at checkout and the destination. While we strive to meet these estimates, please note that they are not guaranteed and can be affected by factors beyond our control, such as weather conditions and carrier delays.

7. Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment. If you have any questions regarding your order's status, please do not hesitate to contact us at orders@applerokinc.com or through our chat widget.

Local Delivery Options

In addition to standard shipping, Applerok offers local delivery for customers within a designated radius of our fulfillment center. This service is designed to enhance your shopping experience by providing a convenient option for those in close proximity to our warehouse.

Eligibility for Local Delivery

Local delivery is available for orders over $25 in Los Angeles and Orange County.

Delivery Times

Local deliveries are typically made within 1-3 business days after your order has been processed. You will receive a notification once your order is out for delivery, along with an estimated arrival time.

Delivery Fees

We charge a one time flat fee of $25, 40% goes to our driver and we pocket the other 60% for gas and emissions and delivery costs. We strive to keep these fees affordable while ensuring timely service.

International Customers

Applerok proudly ships to select international destinations. Please check our website for a list of countries we service. International shipping costs and delivery times vary based on the destination and will be displayed at checkout.
- Customers are responsible for any customs duties, taxes, or fees imposed by their country upon delivery. Applerok is not responsible for any delays due to customs processing

Missed Deliveries

In the event that you are unable to receive your package upon delivery, the carrier may attempt redelivery or leave a notice for pickup at a designated location. If your package is returned to us due to an incorrect address, we will contact you to arrange for reshipment at your expense.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number to monitor the status of your shipment through the carrier’s website.

Issues with Deliveries

In the event that your order is delayed, lost, or damaged, please contact our customer service team immediately at orders@applerokinc.com or through our chat widget. We will investigate the issue and work towards a resolution as quickly as possible.

Contact Us

If you have any questions or concerns regarding our shipping policy, local delivery options, or your order, please reach out to our customer service team at orders@applerokinc.com or via our chat widget. We are here to assist you.

Thank you for choosing Applerok. We appreciate your business and look forward to serving you!