Return and Exchange Policy
RETURN AND EXCHANGE POLICY
Last Updated: 12/15/2024
Thank you for shopping at www.applerokinc.com
If, for any reason, you are not completely satisfied with a purchase, we invite You to review our Policy.
The following terms are applicable for any products that you purchased with us.
INTERPRETATION AND DEFINITIONS
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Exchange Policy:
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to My Site, accessible from www.Applerokinc.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
GENERAL RETURN POLICY
We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or credit your account. You are eligible for a REFUND or EXCHANGE which are subject to the below terms:
Product that are bought from the Physical Stores can’t be returned. All Items are eligible for return and would be processed if conditions are met.
You are always required to ship back the items by following the shipping instructions:
If applicable we will send you a shipping label once the return request has been approved. Please download the QR code & scan it at FedEx. The code will expire after several days
REFUND POLICY
In order to be eligible for a refund, you have to return the product within 30days of your purchase. If the product is damaged in any way, or you have initiated the return after 30 days have passed, you will not be eligible for a refund.
In order for the product to be eligible for a Refund, make sure these conditions are met:
- Product must have the receipt or proof of purchase
After we receive your product, our team of professionals will inspect it and process your refund. The money will be refunded to your Original Payment Method. Refunds initiated to credit and debit cards will take 7-14 business days to reflect, Refunds initiated by PayPal take on average 1 business day to reflect.
EXCHANGE POLICY
Products can be exchanged for a different size or color variant, provided that such variant is available. Customers are allowed to exchange for items within 180 days. Exchanges exceeding 180 days will not be processed.
In order to be eligible for exchanges make sure that the following conditions are met:
- Product must be returned with proof of purchase (Ordrr Confirmation, Receipt etc.)
You are required to ship back the product if If the item is damaged we may ask you to provide photo proof with shipping the item back..
Your exchanged product will be processed Once items are received and conditions confirmed.
You are given the rights to exchange the item, Twice. Provided that all conditions in Exchange Policy are met.
Unfortunately, products that were marked as lower then $5.99 when purchased are not allowed to be Returned or Exchanged.
HOW TO INITIATE A RETURN
If you have a request for Return, Refund or Exchange and if you have further clarification and questions, please do not hesitate to contact us through our:
Email Address: orders@applerokinc.com
You will be updated on your Return Status through EMAIL, PHONE, and SMS provided that all contact information was provided.